The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is financing Infrastructure for Tomorrow in Asia and beyond, infrastructure with sustainability at its core. We began operations in Beijing in 2016 and have since grown to 111 approved members worldwide. We are capitalized at USD100 billion and AAA-rated by the major international credit rating agencies. Collaborating with partners, AIIB meets clients’ needs by unlocking new capital and investing in infrastructure that is green, technology-enabled, and promotes regional connectivity. 

Reporting to the Vice President and Chief Administration Officer (VPCAO), the Director General, Facilities and Administrative Services Department (FAS) is accountable for leading the strategy, planning, and delivery of AIIB’s Workspace and Facilities Management, Administration and Security Services Management, and Corporate Procurement functions, enabling the Bank’s sustainable growth through a safe, resilient, efficient, and service-led operating environment. 

The Director General will lead the continued evolution of FAS into a scalable, digitally enabled and service-led department supporting the Bank at Headquarters and across its growing global footprint. The role ensures that AIIB has the workplace, administrative, security, resilience and procurement capabilities required for its second decade of sustainable growth.

The Department strengthens end-to-end service ownership and accountability, embeds Lean principles, advances sustainability and digitalization, and ensures services remain scalable and fit for purpose across Headquarters and hub offices.

Responsibilities:

The specific responsibilities of the position include, but are not limited to, the following: 

• Strategic leadership and alignment: Provide strategic leadership and direction for FAS, aligning its strategy, service model and priorities with the Bank’s corporate strategy, business plan and global operating model, while strengthening end-to-end service ownership, accountability and value for money.
• Governance, policy and service performance: Lead the establishment of effective governance, policy, control and delegated-authority frameworks for FAS functions. Establish service standards, KPIs and reporting arrangements, using data, benchmarking and process improvement to enhance service quality, responsiveness, efficiency and value for money, and take corrective action where performance is below expectations.
• Workspace and facilities management: Guide the development of workplace strategy and the efficient, cost-effective management of AIIB’s premises, office space and physical assets across Headquarters, the Tianjin backup office and other offices as required for the Bank’s operations. Oversee leases and occupancy commitments, capital projects and fit-outs, maintenance, asset lifecycle planning and workspace utilization.
• Corporate procurement: Oversee AIIB’s corporate procurement of goods, works and consulting services in accordance with Bank policies. Ensure timely, transparent, cost-effective and fit-for-purpose delivery through sound procurement governance, sourcing strategy, supplier and contract performance management, ethical safeguards, and procurement planning, while preserving the responsibilities of business owners, Legal and contract managers.
• Administration, security, safety and business continuity: Oversee integrated administrative services, including official travel, visas, staff relocation support, transportation, corporate insurance, corporate gifts and hospitality, together with the Bank’s security, safety, resilience and business continuity functions. Supervise the development and implementation of relevant frameworks, controls, contingency arrangements and escalation protocols, and lead the Bank-wide business continuity program, including continuity planning, readiness exercises and crisis response coordination. Ensure effective management of operational risks within the FAS mandate and coordinated responses to material incidents, contributing to the protection of the Bank’s personnel, premises and reputation.
• Digital service transformation: Lead the technology-enabled transformation of FAS services through service platforms, workflow automation, data quality, information ownership and reporting, in close coordination with IT on systems, integration and cybersecurity requirements.
• Stakeholder and government engagement: Build and maintain effective relationships with internal stakeholders, host government agencies and relevant external parties to facilitate service delivery and support implementation of the Bank’s privileges and immunities. This includes engagement with landlords, service providers, security partners, insurers, professional advisers, peer institutions and relevant authorities, as well as structured engagement with business units to understand demand, agree priorities and manage service expectations.
• Sustainability: Oversee AIIB’s institutional carbon-emissions management plan and roadmap, aligning institutional operations with applicable commitments, recognized standards and Management-approved targets.
• Global presence: Guide the definition and implementation of scalable FAS standards, accountabilities and service arrangements for Headquarters and other offices, supporting the establishment, operation, transition of offices outside Headquarters in coordination with host governments and other corporate functions.
• Institutional advisory role: Serve as a trusted advisor to Senior Management on corporate services strategy, workplace and asset management, security, resilience and institutional risk, contributing to Bank-wide decision-making and cross-departmental collaboration.
• Financial stewardship: Oversee significant Bank-wide expenditure influenced by FAS through medium-term cost planning, demand and expenditure management, lifecycle costing, major contract oversight, efficiency measures and transparent cost information for Management decision-making.
• Leadership and people management: Lead the Department’s work program and budget, and develop a high-performing team and culture of collaboration, accountability and continuous improvement.
• Other tasks as assigned by the VPCAO and Management. 

Requirements:

• Minimum 20 years of progressive management experience in related areas, with at least 10 years at the leadership level in multilateral development / global financial institutions or large and complex organizations; experience working with host governments is a plus.
• Strong management experience in workspace, facilities and administration services, ideally including security, business continuity, and corporate procurement functions.
• Ability to liaise with all levels of Management, staff, and external organizations concerning workspace, facilities, administration, security, and asset management-related issues. 
• Exceptional understanding of organizational needs regarding administration, workplace, and facilities services.
• Demonstrable ability to foster a positive workplace environment.
• Experience in service delivery, process optimization, and organizational change.
• Proven governance, internal control, and operational risk-management experience.
• Financial stewardship of significant institutional expenditure.
• Crisis leadership and institutional resilience and business continuity experience.
• Ability to drive initiatives with limited resources and a leadership-for-results attitude to achieve desired outcomes and solve problems.
• Strong personal integrity, fairness, and credibility necessary to gain the trust and commitment of individuals at all levels of the organization.
• Highly effective communication skills; an innovative thinker and a persuasive communicator, able to engage effectively at all levels of the organization.
• Strong managerial and excellent interpersonal skills in managing a diverse team.
• Fluent in written and oral English.
• Master’s degree or above in Business Management, Engineering, Social Science, or related fields. 

AIIB is committed to diversity, transparency, and inclusion. We believe our strength comes from having a team with the right diverse skills, experiences, and abilities selected through a merit-based competitive process. We actively encourage applications from people from both within and outside AIIB members, regardless of nationality, religion, gender, race, disability, or sexual orientation.

Join in AIIB’s mission to promote sustainable infrastructure investments and to improve social and economic outcomes in Asia and beyond.

Previous experience and qualifications will determine the grade and job title at which successful applicants will enter AIIB.